Do I need an account to use Treetor?
Yes. Creating one takes a single click with Google, or a verified email code. It is where your trial and entitlements live. Your account stores your email and entitlements, not your notes. Downloading Treetor needs no account — the installers are public direct downloads.
How does the Pro trial work?
Your first sign-in starts 30 days of local Pro picture, capture, and annotation tools, with no card. When it ends, Treetor falls back to Free text editing. Sync is a separate paid service.
What happens when the trial ends?
Treetor falls back to Free. Text notes and tree editing keep working. Pictures and annotations you already made remain visible and exportable; creating or replacing pictures and opening the annotation editor require Pro.
What is the difference between Pro and Sync?
Pro is a $29.99 one-time purchase for local picture items, capture, and annotation, with 12 months of updates. Sync includes Pro plus end-to-end encrypted sync, backup storage, version history, and every update while subscribed.
What happens if Sync lapses?
Sync and version history pause. Your local text notes and tree editing keep working, and existing picture content remains visible and exportable. Resubscribe to resume the service.
Can I cancel anytime?
Yes. You can cancel from the billing portal at any time. Your subscription stays active until the end of the period you have already paid for.
Is there a refund policy?
Yes. The initial Pro purchase has a 30-day refund window. Sync has no trial; its first subscription charge is covered by a 15-day money-back guarantee. Read the Refund Policy for details and how to request one. Payments are processed by Lemon Squeezy as our merchant of record.
How many devices can I use Treetor on?
There is no device limit. Sign in to the same account on every machine where you want to use Treetor. With Sync, connect each device with your recovery code to sync between them.
Can Treetor read my synced trees?
No. Sync is optional and end-to-end encrypted. Treetor encrypts trees and pictures on your device before upload, so our servers store encrypted data that we cannot read. Keep your recovery code safe because we cannot recover it for you.
What happens if two devices edit the same tree?
Treetor never silently overwrites either version. It keeps the latest synced tree and preserves the other edit as a clearly labeled conflicted copy that you can review.
Does Treetor work offline?
Yes. Creating your account needs a connection once. Free text editing and covered Pro builds keep working from the cached entitlement while offline. Sync needs connectivity and has a 14-day offline allowance before it waits for an account refresh.
Do I keep Pro forever?
You keep the last version released inside your 12-month update window forever. Renew for $14.99 to cover another 12 months of releases. Treetor never auto-updates a Pro installation past its covered window without asking.
Where are my files stored?
Your working trees stay on your own machine, in a single folder you choose — Documents\Treetor by default. If you turn on Sync, Treetor also stores an end-to-end encrypted copy for backup and your other devices.
Can I export my data if I cancel?
Yes. Markdown export is part of Free, and existing picture content remains viewable and exportable after a Pro trial or entitlement ends. Your own notes are never hidden behind a payment.