Get help
Email support
We read every message. Most replies go out within one business day.
Help
Support
Stuck on something or hit a bug? Here is the fastest way to reach a human and the quickest way to get back to your trees.
Other paths
Other ways to get unstuck.
Read the user guide
Annotated, step-by-step guides to every part of Treetor — from your first tree to screen capture, annotation, formatting and export.
Read the FAQ first
Creating your account needs a connection once; after that Free and covered Pro features work offline indefinitely. Sync is the only part that needs an ongoing connection: an active subscription keeps syncing offline for up to 14 days after the latest successful refresh. After that Sync pauses while local editing carries on — return online and select Settings › Account & plan › Check access now after billing changes. Cancellation, devices, and the 15-day first-charge Sync money-back guarantee are covered in the FAQ and refund policy.
Report a bug or request a feature
Email the support team with a short description, steps to reproduce the problem, and any screenshots that may help.
Send a good email
What to include when you write in.
The basics
Your Treetor version (Help → About), operating system, and the email address you signed in with. These three lines cover 80% of triage.
What happened
A short description of what you tried, what you expected, and what actually happened. Screenshots or a short screen recording help a lot.