Get help
Email support
We read every message. Most replies go out within one business day.
Help
Support
Stuck on something or hit a bug? Here is the fastest way to reach a human and the quickest way to get back to your trees.
Other paths
Other ways to get unstuck.
Read the FAQ first
Cancellation, refunds, devices, offline use, and what happens when your trial ends are all covered on the pricing page FAQ.
Report a bug or request a feature
Public bug reports and feature requests live on GitHub Issues. Searchable, public, and the fastest way to flag something that affects other users too.
Send a good email
What to include when you write in.
The basics
Your Treetor version (Help → About), operating system, and the email address you signed in with. These three lines cover 80% of triage.
What happened
A short description of what you tried, what you expected, and what actually happened. Screenshots or a short screen recording help a lot.