Refund Policy

1. Pro trial and Sync guarantee

Your first sign-in from the desktop app starts one 30-day Pro trial for local picture, capture, and annotation features. No payment card is required. The trial does not include Sync and cannot be extended.

When the Pro trial ends without a purchase, Treetor returns to Free. Text notes and tree editing keep working. Existing pictures and annotations stay visible and exportable, so no purchase is required to keep using your text or get your own content out of Treetor.

Sync has no free trial. Instead, the first paid Sync subscription charge for an account is covered by the 15-day money-back guarantee below.

2. General policy

Fees are non-refundable except where required by law or expressly stated in this policy. Sync subscriptions renew automatically until cancelled.

3. Initial Pro purchase

If you make an initial Treetor Pro purchase and decide it is not right for you, you may request a refund within 30 calendar days of that purchase. This window applies to the initial one-time Pro purchase, not to Pro renewals.

A refunded Pro purchase no longer supplies its update window. Treetor falls back to Free unless the account has another valid Pro purchase or active Sync subscription. Text and tree editing continue, and existing pictures remain visible and exportable.

4. 15-day Sync money-back guarantee

You may request a full refund within 15 calendar days of the first paid monthly or annual Sync subscription charge for your account. This guarantee applies once per customer and account. A refunded charge ends the Sync access it provided when the refund is processed; Treetor then falls back to Free or a separately valid Pro licence.

We may decline requests involving fraud or abuse of the guarantee, including repeated subscribe-and-refund cycles. This does not limit non-waivable rights under applicable law.

5. Renewals and cancellation

You can cancel any time from the customer portal linked on theaccount page. Cancellation stops future renewals. It does not automatically refund the current billing period, and your paid access remains active until the end of that period.

Pro renewal purchases and monthly or annual Sync renewal charges are generally not refunded. If you were charged for a renewal and have not used the paid features since the renewal date, contact us and we will review the request case by case.

6. Merchant of Record and tax

Payments are processed by Lemon Squeezy, which acts as Merchant of Record for Treetor purchases. Lemon Squeezy collects payment details directly, handles applicable taxes, and issues receipts or invoices.

Approved refunds are processed through Lemon Squeezy to the original payment method where possible. Refund timing depends on Lemon Squeezy, your payment provider, and your bank or card issuer.

7. How to request a refund

Emailsupport@treetor.appfrom the email address on your Treetor account. Include:

• The email address on your Treetor account.
• The approximate date of the charge.
• Your Lemon Squeezy order, receipt, or invoice number if available.
• A brief reason for the request, optional but helpful.

We aim to respond within two business days. You can also start from thesupport page.

8. Statutory rights

Nothing in this policy limits any non-waivable consumer rights or refund rights you have under the law of your country, state, or province of residence.

9. Chargebacks and payment disputes

If you initiate a chargeback or payment dispute with your bank or card issuer instead of contacting us first, we may suspend the paid features associated with that charge while the dispute is reviewed. Free access and local files are not removed. We are happy to resolve billing issues directly when possible.

10. Changes to this policy

We may update this Refund Policy from time to time. Material changes will be posted on this page. The policy in effect on the date of your purchase governs refund eligibility for that purchase.

11. Contact

Questions about this policy? Emailsupport@treetor.app or visit thesupport page.